Returns / Exchanges
We offer exchanges on all full-priced items purchased online or in-store. See T&Cs below.
Full price items may be returned at the customer's expense for a store credit up to ten (10) working days from the date of delivery. Customers must notify The Bruns Shop within the ten (10) day return period by email to firstname.lastname@example.org, quoting their order number and details of the exchange. Proof of purchase and a note with the desired exchange must be included with the returned items.
Please note returns are not permitted for sale or discounted items.
Customers are encouraged to choose carefully and take note of measurements and details listed in product descriptions.
Faulty or damaged items must be reported to The Bruns Shop via email to email@example.com or the contact form on the website within ten (10) working days from receipt of purchase.
All items returned must be in original condition with tags attached, including hygienic label for swimwear, and free from marks including make-up and fake tan. Any items returned with labels removed or showing signs of wear (including make up) will not be accepted.
Orders are shipped 1-2 business day after the date of the order. Orders with express shipping are shipped 1 business day after the date of the order.
Upon dispatch, a confirmation email is sent to the customer advising tracking details.
The Bruns Shop ships with Australia Post for domestic orders. We recommend purchasing Express shipping for urgent orders.
Please note we are outside the Australia Post next day delivery network so cannot guarantee next day deliveries.
All domestic orders over $75 receive free standard shipping and free Express Shipping for orders over $125.
We have no control over Australia Post or how quickly they deliver items. We do everything we can to process orders as quickly as we can.
Shipping charges aren't refundable.
Estimated delivery times for international orders are 7-10 business days worldwide.
Missing / Late Deliveries
Estimated delivery times are to be used as a guide only and we do not guarantee delivery within that time frame.
Shipping charges are non refundable after an order has been fulfilled and completed. If free standard shipping or free express shipping has been claimed on an order and that order falls below the threshold to claim ($75 Standard $125 Express) due to an exchange or refund. The full cost of shipping will be withheld from the amount due ($7.50 Standard $15 Express).